Diamond City Construction LLC dba Diamond City Painters

Effective Date: January 1, 2026

Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Diamond City Construction LLC dba Diamond City Painters (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

Information We Collect

We may collect the following types of information.

Personal Information:

Name, email address, phone number, physical address, project details, and payment information when you request a quote, schedule services, or make a payment. We also maintain opt-in records and timestamps for communication channels including SMS and email.

Non-Personal Information:

IP address, browser type, device information, website usage patterns, analytics data, cookies, and similar tracking technologies.

Customer Communication:

Records of inquiries, service requests, appointment details, service history, project notes, and customer feedback.

How We Use Your Information

We use collected information to provide and improve our painting services, process transactions and payments, communicate regarding estimates, appointments, project updates, invoices, and promotions (if consented to), enhance website functionality and user experience, ensure security and fraud prevention, and maintain records of your communication preferences and consent.

SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services including appointment confirmations, reminders, estimate follow-ups, project updates, invoice notifications, customer support, and important service updates.

Opt-In & Consent:

You will only receive SMS messages if you have explicitly opted in through our website forms, service agreements, or other consent-based methods. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all applicable laws.

Opt-Out Instructions:

You may cancel SMS notifications at any time by replying STOP. You will receive a final confirmation message and no further SMS messages will be sent unless you re-opt in. All opt-out requests are processed promptly.

Message Frequency & Content:

Message frequency varies based on your interaction with our business. Messages are directly related to services you have requested. Promotional messages are only sent if specific marketing consent has been provided.

Help & Support:

Reply HELP for assistance or contact us at [email protected] or call 425-344-4799 during normal business hours.

Carrier Information:

Standard message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. wireless providers and most regional carriers.

SMS Data Protection Statement:

No mobile information, including text messaging originator opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers or SMS aggregators solely for the purpose of delivering messages you have consented to receive. All other use cases exclude SMS opt-in data and consent.

Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with trusted third-party service providers who assist in operations such as payment processing, appointment scheduling, CRM platforms, SMS providers, hosting services, and analytics tools. These providers are contractually obligated to maintain confidentiality and security. We may also disclose information if required by law, legal process, or to protect our rights. In the event of a merger, acquisition, or sale of assets, your information will remain protected under this Privacy Policy. All information sharing excludes text messaging originator opt-in data and consent, except as required for SMS delivery services.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information including encryption of sensitive data in transit, secure access controls, authentication mechanisms, regular security updates, employee data protection training, breach notification procedures where required by law, and secure backup systems. Despite these safeguards, no method of transmission or storage is completely secure and absolute security cannot be guaranteed.

Cookies & Tracking Technologies

We use cookies and similar technologies to analyze website traffic, remember user preferences, improve website functionality, and measure service effectiveness. You may control cookies through your browser settings, though disabling cookies may limit certain website features.

Your Rights & Choices

You have the right to access, update, or request deletion of your personal information, opt out of marketing emails by clicking unsubscribe, opt out of SMS messages by replying STOP, request information about how your data is processed, withdraw consent for future communications, and lodge a complaint if you believe your rights have been violated. To exercise these rights, contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Diamond City Construction LLC dba Diamond City Painters.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most current version will always be available on our website with the effective date. Continued use of our services constitutes acceptance of any updates.

Contact Information

Diamond City Construction LLC dba Diamond City Painters

Phone: 425-344-4799

Email: [email protected]

Website: https://www.diamondcitypainters.com

By using our website and services, you consent to this Privacy Policy.